Last February, a woman tweeted that she was trapped inside an Amtrak elevator at the Baltimore-Washington International airport in Baltimore, Maryland.
“Guys. I’m trapped in an Amtrak elevator at Bwi airport,” Amanda Carpenter, a former staffer for Sen. Ted Cruz (R-Tex.), tweeted on February 14, 2016. “Help?”
To prove that it is more than a bloated, taxpayer-funded disaster and that it actually cares about quality customer service more than it cares about setting fire to another truckload of taxpayer cash, Amtrak didn’t ask if the woman managed to get out of the elevator until yesterday…more than six months later.
@amandacarpenter We are sorry to hear that. Are you still in the elevator?
— Amtrak (@Amtrak) September 7, 2016
A woman got stuck in an Amtrak elevator on Valentine’s Day, and it took 207 days for Amtrak to ask if she had been rescued.
Granted, Amtrak did initially respond on February 14 by telling Carpenter that airport agents were aware that she was trapped:
@amandacarpenter BWI agents are aware of you, and are working to get you out.
— Amtrak (@Amtrak) February 14, 2016
But it wasn’t until September 7 that Amtrak followed up with Carpenter to ask if she had been rescued from the Amtrak elevator that had trapped her in Baltimore.
“Are you still in the elevator?” the taxpayer-funded rail company’s Twitter account asked on Thursday.
Pro-tip: Following up with customers is always a good idea. Waiting nearly seven months to ask if they’ve been freed from the company elevator that trapped them is not.